E-commerce conditions for Hjarbæk Fjord Camping

Terms and conditions

Below you will find useful information in connection with the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more.

Payment

All prices stated in Hjarbæk Fjord Camping online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question.
Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa and Diners. There is no charge for trading that takes place through online booking.
Information about trading on the Internet

You can safely shop on the Internet through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk.

Shipping and delivery

When booking and paying for a cabin, a rental tent, a place for your own tent, or a place for your own caravan, you will be presented with a contract from Hjarbæk Fjord Camping, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and is also sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer.

Delivery of the ordered product takes place on arrival at Hjarbæk Fjord Camping on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract.

Right of withdrawal and refund

You have the option to cancel your booking on the following terms:

Cancellation up to 60 days before arrival entails the return of the full amount less an administration fee of DKK 300.
Cancellation up to 30 days before arrival will result in the return of 50% of the amount.
Cancellation after 30 days before arrival does not result in a return.

Registration of information

Hjarbæk Fjord Camping registers your name, address, e-mail and other information submitted in connection with the purchase in its customer directory. The information is not passed on, but Hjarbæk Fjord Camping retains the registration for 5 years.

Hjarbæk Fjord Camping uses server-side cookies and a secure connection to create security about the information you provide on the site.

When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet.

Complaint processing

If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address or telephone number below.

Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed.

When Hjarbæk Fjord Camping receives your complaint about an item, the complaint will be processed as soon as possible. Hjarbæk Fjord Camping will decide whether the received item should be refunded, exchanged or whether a price reduction should be given.

Business information

Hjarbæk Fjord Camping
Hulager 2
8831 Løgstrup
Tel: 22131500
Email: info@hjarbaek.dk

Cvr .: 30879449